Return & refund policy

You may request a return for any reason within 30 calendar days of the date you placed your order. No explanation is required. This voluntary policy is in addition to any rights you have under applicable consumer law.

To qualify for a change-of-mind return, the item must be:

• undamaged, clean, and in the same condition in which you received it;
• complete with its included parts, accessories, and documentation; and
• returned with proof of purchase and, where reasonably possible, its original packaging.

You may open and reasonably inspect the item. We may reduce a refund only when permitted by law if handling beyond a reasonable inspection has reduced the item's value. Items damaged through misuse, neglect, alteration, accident, or use contrary to the instructions are not treated as change-of-mind returns or product defects.

1. Email us within the return window with your order number.
2. Wait for our return instructions and return address.
3. Pack the item securely and send it back within 14 days of our instructions.

Please do not send a return without contacting us first. Returns sent to the wrong address may be delayed or lost.

For an ordinary change-of-mind return, you are responsible for the return shipping cost. Use a tracked service and keep your receipt. You remain responsible for the parcel until it reaches us.

If an item is damaged on arrival, defective, incorrect, unsafe, or not as described, contact us before shipping it. Where required by law, we will provide or reimburse reasonable return shipping and offer the remedy required in your location.

After we receive and inspect the return, we will email you. Approved refunds are sent to the original payment method, normally within 10 business days. Your bank or card provider may need additional time to post the credit.

Original expedited shipping, gift wrapping, import duties, and similar charges are not refundable unless required by law or the return is due to our error. We do not charge a restocking fee for eligible returns.

Contact us promptly with your order number and a clear description of the problem. Photos or video may help us resolve it faster, but we will not require evidence that is unreasonable. Depending on the law that applies and the issue, the remedy may be a repair, replacement, price reduction, or refund.

This 30-day policy does not limit longer legal guarantees or warranties. In the EU, for example, qualifying consumers generally have a minimum two-year legal guarantee for goods that are faulty or not as advertised. Australian and New Zealand consumer guarantees also continue for the period the law considers reasonable.

If you are an EU or UK consumer, you may also have a legal right to cancel an online purchase within 14 days after delivery without giving a reason. Our 30-day return window is intended to be more generous, but your statutory withdrawal rights apply whenever they give you greater protection. You normally pay direct return costs when we disclosed that before purchase. Required refunds, including eligible standard delivery charges, will be handled within the legal deadline.

Email us immediately if you need to cancel or change an order. We cannot guarantee changes after fulfillment starts. For a different item, the fastest option is usually to return the original item and place a new order. Your mandatory consumer rights always remain available.