Where we ship
We ship to locations accepted at checkout. Available destinations, shipping methods, prices, and any free-shipping offer are shown before you pay. We may be unable to deliver to some remote locations, PO boxes, freight-forwarding addresses, or restricted destinations.
Delivery estimate
Orders usually arrive within 5–8 business days after the order is placed, unless a different estimate is shown at checkout. Business days exclude weekends and public holidays.
This is an estimate, not a guarantee. Delivery can take longer because of carrier congestion, weather, customs, address issues, peak seasons, product availability, or events outside our reasonable control. We will meet any mandatory delivery deadline that applies under local law.
Order confirmation and tracking
You will receive an order confirmation at the email address used at checkout. When tracking is available, we will send the tracking details after the parcel is handed to the carrier. Tracking may take up to 48 hours to update.
Shipping charges
Shipping charges are displayed at checkout. A free standard US shipping offer applies only while it is displayed on the site and may exclude expedited service or locations that the offer identifies as excluded.
International orders
International orders may be inspected by customs. Unless checkout says that duties and taxes are included, the recipient is responsible for import duties, taxes, brokerage fees, or similar government charges. We do not control those charges or customs processing times.
Address changes
Check your address carefully before paying. Email us immediately if it is wrong. We will try to help, but we cannot guarantee a change after fulfillment begins. If a parcel is returned because the address was incorrect, incomplete, refused, or unclaimed, we may deduct reasonable reshipping or return costs where the law allows.
Late, lost, or damaged parcels
If tracking has not moved for several business days, the delivery estimate has passed, or the parcel arrives damaged, email us with your order number. We will investigate with the carrier and provide the remedy required by applicable law. Please report visible shipping damage promptly and keep the parcel and packaging while we review it.
Separate packages
Items from one order may arrive in separate packages. You will not be charged extra shipping because we split a shipment after checkout.